Fay Ferguson

Most accountability problems aren't accountability problems at all. They're clarity problems. Here's what effective leaders do differently.

I spent decades showing up for everyone else. The muscle I'm building now is learning to show up for myself.

Every leader has felt the temptation to delay an uncomfortable conversation. A missed deadline. A pattern of poor communication. A disruptive attitude. A team member who consistently falls short of expectations. We tell ourselves we're giving grace. We wait for a better time. We hope the issue will correct itself. But avoiding friction doesn't create peace. It creates operational drag. Every time a leader avoids addressing a performance or conduct issue, the burden doesn't disappear. It...