EPIC EXCHANGES™ VIP INTENSIVE
Master Tough Conversations with Confidence and Clarity
Service Description
Let's do more than just help you communicate better; let's transform the way you show up in high-stakes conversations. This is a 1:1, private intensive that's available as a full-day or two half-day sessions. What We’ll Accomplish Together: • Unpack the root causes of your communication blocks • Craft language that’s assertive but still human and respectful • Prepare for specific personal or professional conversations you’re facing now • Rehearse those scenarios so you feel grounded and ready • Create a strategic framework you can rely on for future tough talks You’ll leave with not just tools, but true confidence to handle whatever conversations come your way. You’re Perfect for This Package If: • You’re stepping into a leadership, management, or supervisory role. • You’re finding yourself in more complex, high-emotion conversations. • You’ve done some work on saying “no” and setting boundaries, but now it’s time to go deeper. • You want scripts, language, and strategy, not just theory. • You’re ready to stop avoiding conflict and start handling it with clarity and confidence. What’s Included: • Pre-Session Assessment & Workbook: Start getting clear before we even meet. You’ll complete a pre-session workbook so we can zero in on what matters most to you. I’ll review it before our session to tailor everything to your real-world needs. • 1:1 VIP Intensive (Full Day or Two Half-Days): Private, focused time just for you. Whether you prefer a single immersive day or two focused half-days, you’ll get my expert support and a personalized experience. • Rehearsals, Scripts, and Templates: Practice leads to mastery. We’ll walk through real-life scenarios together with sample scripts and custom language you can use and adapt. • Customized Action Plan: After the session, you’ll receive a step-by-step plan to keep your momentum going. Know exactly what to say, when to say it, and how to stay in your integrity. • 30 Days of Follow-Up Email Support: Need help fine-tuning a script or prepping for a new challenge? I’m in your corner for a full month of email support. Your Transformation: After your VIP Intensive, you’ll walk away with the ability to set boundaries without guilt and speak with calm authority. You’ll also have: • Have a toolkit of scripts and strategies for handling tough conversations. • A sense of emotional resilience when conversations get uncomfortable. • True clarity about how you want to show up as a leader and communicator.
Cancellation Policy
Cancellation & Refund Policy Individual Coaching Sessions Cancellation by Client 48+ Hours Notice: Sessions canceled with at least 48 hours' notice may be rescheduled at no additional cost within 30 days of the original appointment date. 24–48 Hours Notice: Sessions canceled between 24 and 48 hours before the scheduled time will incur a 50% rescheduling fee or may be applied as a 50% credit toward a future session. Less than 24 Hours Notice: Sessions canceled with less than 24 hours' notice will be charged in full. No credit or refund will be provided. No-Shows: Clients who fail to attend a scheduled session without notice will be charged the full session fee with no rescheduling option. Cancellation by Coach If Fay Ferguson needs to cancel a session, clients will be notified as soon as possible and offered either a full refund or the option to reschedule at no additional cost. Book Club & Group Programs Cancellation by Participant 7+ Days Before Start Date: Full refund minus a $25 administrative fee. 3–7 Days Before Start Date: 50% refund or credit toward a future program. Less than 3 Days Before Start Date: No refund provided; however, a 25% credit may be applied toward a future program at our discretion. After Program Has Begun: No refunds will be provided after the first session has taken place. Cancellation by Fay Ferguson If a program is canceled before the start date, participants will receive a 100% refund. If a program must be discontinued after it has begun, participants will receive a prorated refund based on sessions completed.
Contact Details
+ 202-656-0335
Fay@FayFerguson.com
PO Box 70641, Washington, DC 20024, USA