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Helping leaders transform tough conversations into Epic Exchanges™.

With over 30 years of experience in federal leadership, corporate strategy and human resources, Fay Ferguson is a trusted voice in effective communication and leadership development. She equips professionals to navigate high-stakes conversations with clarity, confidence, credibility, and care. 

 

Her unique and deep background spans employee relations, leadership training and development, and operations, giving her a rare ability to connect with front-line managers, senior executives, and everyone in between.  

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Whether on stage or in a breakout session, Fay energizes audiences with practical tools, real-world insights, and stories that resonate. Her dynamic and authentic presence inspires transformation in how individuals and teams communicate and connect.

Why Book Fay?

  • Decades of cross-sector leadership experience. 

  • A calm, compassionate, and refreshingly candid facilitation style.

  • Practical tools and scripts you’ll use immediately.

  • Custom content tailored to your team’s specific challenges.

  • Tangible takeaways and lasting transformation, not just temporary inspiration.

Popular Topics and Workshops

Choose from a signature session below or request a customized experience tailored to your team's needs.

The Art of Saying "No" (Without Guilt)

Too many leaders say "yes" to avoid discomfort then pay for it later in stress, burnout, and missed goals. Learn techniques to say “no”, set boundaries, and protect your priorities without second-guessing yourself.

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  • Use practical scripts to decline requests respectfully and professionally

  • Handle pushback with calm, clarity, and compassion

  • Shift from guilt to confident with empowering mindset tools

  • Practice real-world, boundary-setting frameworks that stick

 

Perfect for people pleasers, overwhelmed professionals, and chronic over-committers

Speak Up Without Shutting Down

Mastering tough conversations with clarity and care is essential to your growth as a leader. Learn to address conflict, share feedback, and speak your truth without damaging professional relationships or silencing yourself.

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  • Navigate high-stakes moments without freezing, fawning, or flaming out.

  • Use simple nervous system regulation tools to stay calm and clear.

  • Replace passive language with empowered, assertive communication.

  • Practice real conflict scenarios in a safe, supportive space.

 

Ideal for managers and team leads avoid conflict or struggle with confrontation and want to foster openness while maintaining professionalism.

Say It Clearly: Communications Tools for New Leaders

Here's what they didn’t teach you when they gave you the title. New leaders often struggle with clarity, tone, and timing. This workshop delivers practical strategies for communicating expectations, making decisions visible, and showing up as a confident, approachable leader.

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  • Give and receive feedback in ways that build trust, not tension.

  • Deliver messages that land with impact, not injury.

  • Build confidence through guided practice and live role-play.

  • Master reframing tools that turn difficult moments into growth opportunities.

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Ideal for managers, team leads, HR professionals, and performance-minded teams.​​

​Equip your leaders to communicate with clarity, confidence, and courage.

 

CLICK HERE to book Fay for your next leadership retreat, conference, or team development session?

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